Frequently Asked Questions
What types of pets do you groom?
We specialize in grooming dogs and cats of all breeds and sizes.
What if my pet has special needs or medical conditions?
Our groomers are experienced in handling pets with various needs. Please inform us of any medical conditions, allergies, or sensitivities your pet has when booking your appointment so we can take necessary precautions and provide the best possible care.
How do I book an appointment?
Booking is easy! You can schedule your appointment online through our booking form or give us a call at 555-555-5555. We recommend booking in advance, especially during peak seasons.
What should I do to prepare my pet for their grooming appointment?
Please ensure your pet has had a chance to go potty before we arrive. It's also helpful to brush your pet beforehand, especially if they have long or easily tangled fur. If your pet has any favorite toys or treats, feel free to have them available to make the experience more enjoyable.
What forms of payment do you accept?
We accept cash, credit cards, and Venmo. Payment is due at the time of service.
What is your cancellation policy?
We understand that things come up. We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations may be subject to a fee.
Do you offer any discounts or promotions?
Yes, we do! We offer discounts for first-time customers, referrals, and loyalty programs. Check our website or social media pages for current promotions.
Are your groomers certified and experienced?
Absolutely! All our groomers are certified professionals with extensive experience in pet handling and grooming techniques. They are passionate about providing the best possible care for your furry friend.
What kind of products do you use?
We use only high-quality, pet-safe shampoos, conditioners, and grooming products. We also offer hypoallergenic and eco-friendly options upon request.
Do I need to provide anything for the grooming session?
We bring all the necessary equipment and supplies, including water and electricity. Just provide us with a safe and accessible parking spot for our mobile grooming van.
My pet is anxious about grooming. What can I do?
Our groomers are experienced in handling anxious pets. We use gentle techniques and positive reinforcement to create a calm and comfortable experience. Feel free to discuss any concerns you have about your pet's anxiety when booking your appointment.